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Making Kind & Honest Feedback a Team Habit

  • 06/08/2021
  • 12:00 PM - 1:00 PM
  • Webinar

Making Kind & Honest Feedback a Team Habit 


One of the primary barriers to effective leadership is lack of effective feedback to staff. The primary reason most leaders do not provide helpful feedback is because it feels uncomfortable. Giving feedback, especially criticism, is painfully difficult, but it is still your duty as a leader to give it. On the other hand, if you deliver the feedback in a harsh or overbearing way, it may do more damage than it helps. You owe it to people to help them improve and to help them improve at the earliest possible moment.


• Discover the harm done when company culture limits feedback

• Review a simple framework for providing effective feedback

• Develop strategies for encouraging feedback from your team


Gretchen Napier is a Medical Practice Specialist at SVMIC. She is certified with the Society for  Human Resource Management as a Senior Certified Professional, Care Management Certified by the National Association of Certified Care Managers (NACCM), a Fellow of the Leadership Academy of the Aging Life Care Association (ALCA), and a member of the Board of Directors for ALCA. Prior to joining SVMIC, Gretchen dedicated ten years as Owner and CEO of LifeLinks, LLC with offices in Nashville, TN and Raleigh, NC where interdisciplinary teams of RNs, Social Workers and Physical Therapists partnered with families to provide expert guidance so they could make the best decisions and obtain the best care for aging and special needs loved ones. Other previous roles include LTSS Assistant Deputy Chief of Quality, Accountability and Innovation at TennCare and Administrator in independent and assisted living facilities. Gretchen earned a Bachelor’s in Human and Organizational Development from Vanderbilt and a Master’s in Healthcare Administration from the University of Alabama at Birmingham.

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This webinar has been approved for 1.0 credit hour by the AAPC.

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