Webinar: How Practice Leaders Can Walk the Patient Journey, Uncover Hidden Barriers & Turn Insights Into Measurable Results

Patient experience starts long before a visit and continues well after the bill arrives. In this tools-based, actionable session, healthcare consultant Lauren K. Harris, FACMPE, CPCO helps practice leaders see their organizations through a patient’s eyes. Using her Pillars of Practice Management framework, Lauren shares ten practical ways to “secret shop” your own practice — from online search and scheduling to check-in, billing, and follow-up.

Participants will learn how to evaluate their systems and processes in a consistent, structured way to identify meaningful opportunities for improvement. The result is a clearer view of what patients actually experience and a stronger foundation for engagement, loyalty, and long-term success.

Learning Outcomes

• See your practice the way patients experience it

• Identify friction points that affect patient satisfaction and loyalty

• Apply the Pillars of Practice Management framework to strengthen systems and achieve results

ABOUT OUR SPEAKER:

Lauren Harris, FACMPE, CPCO is Founder and President of Harris Healthcare Consulting.  She is passionate about independent medical practices and enjoys partnering with them to see them succeed. She has 25 years of experience honing leadership and operational skills in medical practice management with various specialties in large and small organizations.  At Harris Healthcare Consulting she collaborates with practitioners and practice leaders by providing business and operational expertise. She achieved her MGMA/ACMPE certification in 2008 and her FACMPE certification in 2013.  She is also a Certified Professional Compliance Officer - CPCO™ Certification through AAPC. She currently serves as Treasurer for the Washington State Healthcare Leaders Association.

After registering, you will receive a confirmation email containing information about joining the webinar.

MO MGMA webinars are approved for 1.0 CE credit hour of LIVE learning from MGMA state for those attending the live session. 

MO MGMA offers FREE Webinar Series as a benefit of membership. Our webinars focus on the domains of the ACMPE Body of Knowledge. These webinars are free to ALL members. To register as a non-member for a fee, please contact Rebekah Francis or Join MO MGMA. Recordings of webinars are available online under the Members tab on our website.